FAQ

Ordering & Payment

What payment methods do you accept?

We accept all major credit and debit cards, plus other secure payment options shown at checkout. All transactions are encrypted and processed securely.

Can I change or cancel my order after placing it?

We start preparing orders quickly, so please email us at scherrercb@gmail.com within a few hours of ordering if you need to make a change. We'll do our best to help, but we can't guarantee changes once an order has entered processing.

Shipping

How long will my order take to arrive?

Orders are typically processed within 1–2 business days. Delivery generally takes 7–15 business days within the United States, depending on the product and your location. You'll receive a tracking number by email as soon as your order ships. For full details, see our Shipping Policy.

Do you ship internationally?

At this time we primarily ship within the United States. If international shipping is available for your location, you'll see it as an option at checkout.

My tracking hasn't updated in a few days — is something wrong?

Tracking can occasionally lag, especially in the first few days after shipping. If it hasn't updated in more than 5 business days, contact us and we'll look into it right away.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date you receive your order. Items must be unused and in their original packaging. Full details, including exceptions, are in our Refund Policy.

My item arrived damaged or wrong — what do I do?

We're sorry! Email us a photo of the item at scherrercb@gmail.com within a few days of delivery and we'll sort out a replacement or refund right away.

How long do refunds take?

Once your return is received and inspected, approved refunds are issued to your original payment method within 10 business days.

Products

Are your products safe for my pet?

Yes. We only source from suppliers that meet standard pet-product safety requirements, and we research each item before adding it to our shop. That said, always supervise pets with new toys or chews, and check product descriptions for size and material details.

My pet is a picky, anxious, or sensitive type — how do I know what to buy?

Each product page includes details on what it's best suited for. If you're not sure, message us at scherrercb@gmail.com and we'll help you pick the right option.

Still Have Questions?

We're happy to help. Contact us and we'll get back to you as soon as we can.