Track Your Order
Wondering where your order is? Here's how to check.
1. Check Your Shipping Confirmation Email
As soon as your order ships, we send a confirmation email with a tracking number and a link to follow your package's journey. Be sure to check your spam or promotions folder if you don't see it in your inbox.
2. What the Tracking Stages Mean
- Order Processed — we've received your order and are preparing it for shipment (1–2 business days).
- Shipped — your order has left our fulfillment center and tracking is now active.
- In Transit — your package is on its way. This is the longest stage and can take several days without visible updates — that's normal.
- Out for Delivery — your order will arrive very soon, usually within 24 hours.
- Delivered — your order has arrived at the address provided.
3. When to Reach Out
Tracking can take 2–3 business days to activate after your order ships, and it's normal for it to sit at "In Transit" for a while during long-distance delivery. If it's been more than 15 business days since your shipping confirmation and there's no delivery update, contact us at scherrercb@gmail.com with your order number and we'll look into it right away.
Order Timeline at a Glance
Processing: 1–2 business days | Shipping: 7–15 business days. Full details in our Shipping Policy.
Don't have your tracking number handy? Email us at scherrercb@gmail.com with your order number or the email address you used to check out, and we'll send it right over.